Answering your questions to ensure your
wedding runs smoothly.



How can I book a date and complete the payment?

To secure a date, a 30% down payment of the total package is required.

What are the payment terms and schedule?

We offer a 3-step payment plan: 30% down payment, 50% one month before the event, and 20% one week before the event.

Are there any cancellation fees if we need to change or cancel our date?

Cancellation fees may apply. Please contact us for more details.

Do you offer any payment plans?

Yes, we offer a 3-step payment plan to make it easier for you.


How many edited photos will we receive?

The number of edited photos depends on the package you choose. Check our pricelist for details.

Will we get all the raw footage and unedited photos?

We do not provide raw footage or unedited photos as standard, but it can be arranged upon request.

Can we choose the photos that will be edited?

Our editors will select the best photos for editing to ensure the highest quality.

Can we request specific songs for our wedding video?

Yes, you can request specific songs for your video. Please let us know at least 7 days before the event.

How many rounds of revisions are included for our video?

One round of minor revisions is included. Additional revisions may incur extra charges.

In what format will the final photos and videos be delivered?

Final photos and videos are delivered in high-resolution digital formats.

Do you offer printed photo albums or photo books?

Yes, we offer printed photo albums and photo books as part of some packages or as add-ons.

Do you offer drone footage?

Yes, drone footage is available in certain packages or as an add-on.


How early should we book your services?

It’s best to book as early as possible to secure your date.

Can we meet you before booking to discuss our wedding plans?

Yes, we offer consultations to discuss your plans and answer any questions.

How do you ensure our privacy with the photos and videos?

We respect your privacy and will not share your photos or videos without your permission.

What makes Widu Production different from other?

Widu creates personal stories that truly reflect your love journey.

By focusing on delivering high-quality results and capturing emotions that relate to your unique story, the memories Widu preserves will leave a lasting impression and can inspire your kids and grandkids in the future.


What is included in each of your wedding documentation packages?

Each package includes different levels of coverage. Please check our pricelist for details.

How many hours of coverage are included in your packages?

The hours of coverage vary by package. Please see our pricelist for more information.

Can we customize our package to fit our needs?

Yes, we can customize packages to fit your specific needs.

How do you handle travel and accommodation for events outside Malang?

Travel and accommodation costs for events outside Malang are additional and can be discussed with our team.

How many photographers/videographers will be present at the event?

The number of photographers/videographers depends on the package you choose.

Do you provide a second shooter or assistant?

Yes, some packages include a second shooter or assistant.

What equipment do you use for shooting weddings?

We use professional cameras and equipment to ensure high-quality photos and videos.

What is your backup plan if you are unable to attend the wedding?

We have a backup team ready in case of emergencies.

Can you work with our wedding planner and other vendors?

Yes, we are happy to collaborate with your wedding planner and other vendors.

How long does it take to receive the final products after the wedding?

Final products are typically delivered within 90 days after the event.

Terms & Conditions

What is your policy on rescheduling?

Rescheduling is possible but may be subject to availability and additional fees.

What if the wedding is postponed or canceled?

We have a flexible policy for unforeseen circumstances. Please contact us to discuss.

Are there any additional costs we should be aware of?

Additional costs may include travel, accommodation, and extra hours of coverage.

We retain the copyright, but you have the right to use the photos and videos for personal purposes.

Do you require a meal during the event?

Yes, providing a meal for our team during the event is appreciated.

What is your policy on guest photography during the event?

Guests are welcome to take photos, but we ask that they do not interfere with our work.

Have more questions? Reach out to us  [email protected]

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